Privacy Policy

Billy Reed’s Restaurant, Bakery & Bar

At Billy Reed’s, we believe some things are worth keeping close—our family recipes, our traditions, and your personal information.

Billy Reed’s Restaurant, Bakery & Bar (“Billy Reed’s,” “we,” “us,” or “our”) is operated by JenLev LLC. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, make a reservation, receive our emails or text messages, place an order, or otherwise interact with us.

1. Information We Collect

Depending on how you interact with Billy Reed’s, we may collect the following information:

• Contact Information: Your name, email address, telephone number, and billing or mailing address.

• Reservation Information: Reservation dates and times, party sizes, seating preferences, special occasions, dining history, and special requests.

• Purchase Information: Products purchased, order details, payment status, and pickup or fulfillment preferences.

• Communication Preferences: Email subscriptions, marketing preferences, text messaging preferences, and customer inquiries.

• Website Information: IP addresses, browser types, device information, website activity, cookies, and similar technical information.

We may also receive information from third-party providers that help us operate our business, including OpenTable.

2. Reservations Through OpenTable

Billy Reed’s uses OpenTable, a third-party restaurant reservation and guest management platform, to manage reservations and guest relationships.

When you make a reservation through our website, OpenTable, or directly with our restaurant, information associated with your reservation may be collected and processed through OpenTable.

This information may include your name, contact details, reservation history, seating preferences, special requests, and other information you choose to provide.

We use this information to:

• Confirm, modify, and manage reservations.

• Communicate important information about your upcoming visit.

• Accommodate dining preferences and special requests.

• Maintain guest histories and improve our hospitality.

• Respond to questions, feedback, and inquiries.

Information processed through OpenTable is also subject to OpenTable’s own Privacy Policy and Terms of Use.

OpenTable Privacy Policy:
https://www.opentable.com/c/legal/privacy-policy/

3. Email and Text Message Communications

Billy Reed’s uses OpenTable to manage and deliver certain email and text message communications.

These communications may include:

Reservation and Service Communications

• Reservation confirmations and reminders.

• Reservation changes or cancellations.

• Waitlist notifications.

• Special requests and dining-related updates.

• Follow-up communications and guest feedback requests.

Marketing and Promotional Communications

Where permitted by law and consistent with your communication preferences, we may also send:

• Restaurant news and announcements.

• Weekly specials and seasonal menus.

• Special event invitations.

• Holiday ordering information.

• Bakery offerings and promotions.

• Exclusive offers and updates for our Billy Reed’s VIB (Very Important Billy’s) program.

We use your contact information for marketing communications only when authorized or otherwise permitted by applicable law.

Email Preferences: You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in those messages.

Text Message Preferences: You may opt out of text messages by replying STOP to a message, where supported, or by following the instructions included in the communication. Message and data rates may apply. Message frequency may vary.

Opting out of marketing communications does not necessarily prevent transactional communications concerning reservations, purchases, or other services you request.

Billy Reed’s does not sell mobile phone numbers or SMS consent information to third parties for their independent marketing purposes.

4. How We Use Your Information

We use the information we collect to:

• Operate and maintain our website.

• Process reservations, orders, and purchases.

• Provide customer service.

• Communicate about reservations and transactions.

• Send promotional communications when permitted.

• Personalize and improve guest experiences.

• Understand website usage and improve our services.

• Protect against fraud and unauthorized activity.

• Comply with applicable legal requirements.

5. Sharing Your Information

We may share personal information with trusted service providers that assist in operating our restaurant and website.

These providers may include:

• OpenTable for reservations, guest management, email marketing, and text messaging.

• Payment processing companies.

• Website hosting and technical support providers.

• Online ordering and e-commerce platforms.

• Analytics and marketing service providers.

We may also disclose information when legally required, to protect our rights, or in connection with a business transaction.

We do not sell customer contact lists to third parties for their independent marketing activities.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyze visitor activity, and improve website performance.

Some third-party services may use their own cookies or tracking technologies.

You may adjust your browser settings to limit or block cookies, although certain website features may not function properly.

Where applicable law requires additional consent or an opportunity to opt out of certain data uses, we will provide the appropriate controls.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, resolve disputes, and satisfy legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed completely secure.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, or deletion, and to opt out of certain uses or disclosures.

California residents may have additional rights under California privacy laws where those laws apply to our business.

You may contact us to submit a privacy-related request. We will review and respond in accordance with applicable law.

You may separately manage your OpenTable privacy preferences through your OpenTable account or by contacting OpenTable directly.

9. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization. If we learn that such information has been collected improperly, we will take appropriate steps to delete it.

10. Third-Party Websites and Services

Our website may contain links to third-party websites and services, including OpenTable.

These third parties maintain their own privacy policies and practices. Billy Reed’s is not responsible for the privacy practices of independently operated third-party websites or services.

We encourage you to review their policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Updated versions will be posted on our website with a revised effective date.

12. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

Billy Reed’s Restaurant, Bakery & Bar
Operated by JenLev LLC
1800 North Palm Canyon Drive
Palm Springs, CA 92262